Coordinator – Customer Experience and Training Operations

Working at the SAT

The Training Department of the Société des arts technologiques (SAT) is hiring a
Customer Service and Training Operations Coordinator.
We are looking for a meticulous, organized, and customer-service-oriented individual
to support our educational activities.

As the Customer Experience and Training Operations Coordinator, you will
be responsible for coordinating training operations (youth and continuing education)
and providing structured customer service.

SAT’s training activities are diverse and cater to an audience ranging in age from 7 to 77:
youth workshops, school field trips, continuing education, private training sessions, and day camps.
The work schedule is 37.5 hours per week, Monday through Friday, with a
required minimum of three days on-site, depending on scheduled activities. Flexibility is
offered regarding the balance between remote and in-person workdays, depending on the needs of the
position and the team.

With high standards for customer service and operational coordination,
we are seeking someone who will help provide a
professional and consistent experience for our audiences and partners, and who will effectively represent the SAT. Through
their coordination and support work, the person in this position contributes to the smooth
running of training activities within their community of artists, youth,
creative businesses, school service centers, schools, libraries, cultural
centers, artist-run centers, and partners.

Key Responsibilities:

Customer Service
● Respond to general emails regarding continuing education, private training, and
certain special projects
● Manage registrations, attendance lists, and waitlists
● Send reminders before activities and thank-you emails after activities
● Maintain communication with participants (confirmations, follow-ups, ticketing)

Operational Coordination
● Coordinate with internal departments regarding room availability and basic
technical requirements
● Manage and update schedules and teaching tools (Google Calendar, Google
Classroom)
● Create and maintain tracking documents (events, attendance lists, reminders,
communications, and forms)
● Provide logistical support for training sessions, school visits, and day camps (schedules,
on-site presence required depending on the activities)
● Set up ticketing for training sessions
● Manage the ticketing platform
● Update sales reports
● Follow up with internal and external trainers (post-event reviews)
● Handle requests for private training sessions (creating service proposals, meeting
with clients, planning training sessions with trainers)

Desired Skills:

– Excellent customer service skills
– Strong organizational skills and ability to prioritize
– Ability to manage multiple projects simultaneously with attention to detail
– Independence, resourcefulness, and a team player
– Proficiency with collaborative digital tools (Google Workspace, ClickUp, Slack)
– Interest in culture and digital arts (a plus)
– 1 to 2 years of experience in a similar role

Job Requirements:

● 37.5 hours/week, Monday through Friday, 9:00 a.m. to 5:00 p.m.
● Salary: based on experience
● Employment status:
○ Permanent – Full-time
○ Start date: October 2, 2026

DIVERSITY AND INCLUSION
The SAT is committed to providing equal employment opportunities to all and strives to foster an
inclusive work environment that reflects the diversity of its audience within its teams.
We encourage women, members of the LGBTQ+ community, visible
and ethnic minorities, Indigenous people, and people with disabilities to apply.

TO APPLY
Please submit your application by emailing your resume, cover letter, and/or portfolio
with the subject line “Coordinator – Customer Experience and Training Operations
” to: [email protected].
Please note that only candidates selected for an interview will be contacted.