IT Support Technician

Beyond a simple IT position, working at the SAT means playing a key role within a non-profit organization dedicated to the development of digital arts and the democratization of new technologies. You will have the opportunity to apply your technical skills to actively contribute to the evolution of the organization’s technologies — all within an exceptional work environment in the heart of the Quartier des spectacles.

Job Description

Reporting to the Head of IT, the incumbent is responsible for providing IT support to the organization’s staff. They ensure that all employees have functional, efficient, and context-appropriate tools. They serve as the first point of contact for handling technology-related incidents and requests. They are responsible for maintaining the proper operation of equipment, software, networks, and other IT services.

Tasks and Responsibilities

• Act as a key resource for providing on-site and remote user support;
• Identify and resolve issues with servers, network equipment, and other hardware, escalating problems when necessary;
• Manage hardware, software, and licensing inventory across the IT environment;
• Install, configure, and maintain user workstations, telephones, and printers;
• Ensure the deployment and updating of operating systems and user applications;
• Manage user accounts and access permissions;
• Write and maintain procedures and documentation, and train users on corporate IT tools;

Requirements and Qualifications

• Diploma or certificate of college studies in computer science, a related field, or equivalent completed or ongoing experience;
• Minimum of 2 years of experience as an IT support technician;
• Experience in the arts and cultural sector is an asset;
• Experience working in a non-profit organization is an asset;
• Ability to solve problems using a systematic and analytical approach;
• Strong teamwork and communication skills;
• Autonomy, initiative, creativity, and open-mindedness;
• Strong customer service orientation, excellent interpersonal skills, and the ability to explain and simplify information technology concepts;
• Fluency in French and English;

Operating Systems

• Windows (AD, workstations, servers)
• macOS
• Linux (Ubuntu / Debian)

Infrastructure

• vSphere on VxRail
• Storage: vSAN, Qumulo, QNAP
• Networking: Dell OS10, SONiC, VLAN, OSPF
• Wi-Fi: Ruckus
• Firewalls: pfSense, WatchGuard

Tools

• Ansible (progressive exposure)
• Docker / Docker Swarm
• Monitoring: LibreNMS, Prometheus, Grafana
• Ticketing: Zammad
• Automation & AI: n8n, Ollama

Employment Conditions

• Full-time, permanent position — 37.5 hours/week
• On-site work with the possibility of remote work (minimum 3 days per week on site)
• Flexible schedule
• Access to SAT events and cultural programming
• Discounts at the SAT café
• A creative, technical, demanding… and truly unique work environment

About the SAT

Founded in 1996, the Society for Arts and Technology [SAT] is a non-profit organization dedicated to the development and support of digital culture. It combines within its walls the activities of an artist centre, research laboratory, presentation venue, and training centre.

Diversity and Inclusion

The SAT is committed to providing equal employment opportunities to all and to fostering an inclusive workplace that reflects the diversity of its audience within its teams. We encourage women, members of LGBTQ+ communities, visible and ethnic minorities, Indigenous peoples, and people with disabilities to apply.

https://sat.qc.ca/

How to Apply

Please submit your application, including your résumé and cover letter, by email with the subject line “IT Support Technician” to: [email protected] before August 15.

Please note that only candidates selected for an interview will be contacted.

We sincerely thank all applicants who submit their application. Only those selected for an interview will be contacted.